After-sale Service Policy
1. Pre – purchase Confirmation
Due to the special nature of second – hand equipment, we highly recommend that buyers confirm the product model, functional condition, and packaging requirements with us before placing an order. This pre – purchase communication helps ensure that the equipment meets your specific needs and expectations.
2. Warranty Policy
- For different types of equipment, we offer different – term repair periods. The specific repair period for each product will be clearly stated on the product page. During the repair period, if the equipment malfunctions due to normal use, we will provide free repair services. The repair process may include parts replacement and technical support. If the equipment cannot be repaired, we will negotiate with the buyer to provide a reasonable solution, such as a partial refund or replacement with a similar – condition product.
3. Return Policy
- Non – reason – based returns are not accepted unless the issue is caused by the seller. If there are problems with the equipment due to the seller’s fault, such as misrepresentation of product information or improper pre – inspection, we will handle the return or exchange according to the following procedures:
The buyer must notify us within [X] days after receiving the equipment.
Provide clear evidence of the problem, such as photos or video recordings.
After our verification, if the problem is confirmed to be on our side, we will arrange for return shipping and handle the return or exchange process promptly.
Please note that this policy is designed to ensure a fair and efficient trading environment for both buyers and the seller. If you have any questions or concerns about this policy, please feel free to contact our customer service team.
